We ship orders within 2-3 business days of receiving them. You’ll get a shipping confirmation with tracking once your bundles are on their way.

The 2-3 day processing time is in addition to the shipping time provided at checkout so please plan accordingly if you need the hair for a specific date!

Standard shipping across Canada takes 3–5 business days. Need it faster? Select express at checkout for 1–2 day delivery. All orders are shipped from within the Greater Toronto Area.

Not yet - we currently only ship within Canada. But we're working on changing that!

Yes! Visit our SOWN display in store at Take Khair to explore signature textures, compare lengths, and shop select bundles all available in-store in Toronto.

Everywhere and nowhere 👁️👄👁️ jk! We're a digital business but our team is located in the Greater Toronto Area which is where orders are shipped from.

If your order hasn’t shipped yet, we’ll try our best. Email us at hello@sownhair.com ASAP.

Once we hand off the hair to the Uber Parcel driver, the package is under your responsibility. According to Uber’s policy, they do not maintain insurance for packages, and any claims for lost/damaged items must be filed with Uber directly. (Uber) By choosing Same Day - Uber Parcel, you accept this risk.

Yes! We get it - sometimes things don’t work out. If your bundles aren’t exactly what you had in mind, we’ve got you.

You’ve got 14 days from the day your order is delivered to request a return. Just email us at hello@sownhair.com and we’ll take it from there.

Here’s what we need:

• Hair must be unworn, unwashed, and untouched with all original tags and packaging still intact.
• If the tags are removed, we can’t accept the return (we know you understand).
  
  Once we receive and inspect your return, we’ll process your refund (minus the shipping costs). You’re responsible for shipping the hair back to us.

Just email us at hello@sownhair.com with your order number and we’ll help you from there.

Yes, return shipping is at your cost. Original shipping fees are non-refundable.

Once we receive and approve your return, refunds take 5–10 business days to hit your card, depending on your bank.

Yes - 100% cuticle-aligned human hair. No synthetics, no fillers, no BS.

Raw = unprocessed, longer lifespan, can be bleached to #613 (platinum blonde).
Refined = steam-treated for shape and texture, easier day-to-day styling.

With proper care, 2–5 years, depending on the hair type. Raw hair lasts longest.

Absolutely. Refined hair lifts up to #27 (warm cinnamon blonde). Raw hair can be lifted to #613 (platinum blonde).

At this time we only sell bundles but that may change in the future! Please share any product requests or feedback with us at hello@sownhair.com